巨量引擎隐私政策

更新时间：【2024年】【 9月】【 18日】
生效时间：【2024年】【 9月】【 25日】

北京巨量引擎网络技术有限公司及其关联方（简称“我们”）作为巨量引擎的运营者，深知个人信息对您的重要性，我们将按照法律法规的规定，保护您的个人信息及隐私安全。本隐私政策详细描述了我们如何收集、使用和处理与您有关的个人信息。特别提示：希望您在使用巨量引擎及相关服务前仔细阅读并理解本隐私政策，做出适当的选择。使用巨量引擎以您接受本政策为前提条件。如对本政策内容有任何疑问、意见或建议，您可通过巨量引擎客服电话（400-618-1518）与我们联系。
北京抖音信息服务有限公司、抖音视界（北京）有限公司、北京有竹居网络技术有限公司作为巨量引擎应用程序的软件著作权人（开发者），授权北京巨量引擎网络技术有限公司运营巨量引擎应用程序。

本隐私政策将帮助您了解：
1.我们会遵循该隐私政策收集、使用您的信息，但不会仅因您同意本隐私政策而采用强制捆绑的方式一揽子收集个人信息。
2.当您使用或开启相关功能或使用服务时，为实现功能、服务所必需，我们会收集、使用相关信息。
3.如果您未登录帐号，我们会通过设备对应的标识符信息来保障信息推送的基本功能。如果您登录了帐号，我们会根据帐号信息实现信息推送。
4.为实现业务功能或根据法律法规要求所必需，我们会在您使用特定功能或服务时收集、使用您的敏感个人信息，具体的收集场景、目的和范围请见敏感个人信息清单。
5.精确地理位置、摄像头（相机）、麦克风、相册（存储）、日历、活动记录权限，均不会默认开启，只有经过您的明示授权才会在为实现特定功能或服务时使用。特别需要指出的是，即使经过您的授权，我们获得了这些敏感权限，也不会在相关功能或服务不需要时而收集您的信息。具体权限申请与使用情况请见：巨量引擎应用程序应用权限申请与使用情况说明
6.本隐私政策适用于巨量引擎（包含巨量引擎官方网站、巨量引擎应用程序）向您提供的产品和服务。如您使用我们或关联公司向您提供的某项或某几项服务，有其单独的隐私政策的，则相应服务或产品适用相应隐私政策；如未设立独立隐私政策的，则本政策同样适用于该部分产品或服务。
7.下文将帮您详细了解我们如何收集、使用，存储，转移（如适用）与保护个人信息，帮您了解查阅，复制，删除，更正，撤回授权个人信息，其中，有关您个人信息权益的条款重要内容我们已用加粗形式提示，请特别关注。

目录：
一、我们如何收集和使用个人信息
二、我们对 Cookie 和同类技术的使用
三、我们如何存储个人信息
四、数据使用过程中涉及的合作方以及转移、公开个人信息
五、我们如何保护个人信息的安全
六、管理您的个人信息
七、未成年人使用条款
八、隐私政策的修订和通知
九、联系我们
一、我们如何收集和使用个人信息
在您使用“巨量引擎”及服务的过程中，我们将根据合法、正当、必要的原则，收集信息。我们收集或您提供的信息将用于：
1.保障产品的正常基础运行
2.实现各项功能和服务
3.优化、改善产品和服务
4.保障产品、服务以及用户使用安全
5.遵循法律法规与国家标准的规定
（一）我们直接收集与使用的个人信息
我们会按照如下方式收集您在使用服务时主动提供的，以及通过自动化手段收集您在使用功能或接受服务过程中产生的信息：
1. 运营与安全运行/保障
1.1保障“巨量引擎”和相关服务的正常运行
1.1当您使用“巨量引擎”及相关服务时，为了保障软件与服务的正常运行，当您使用巨量引擎官方网站时，我们会收集您的IP 地址、操作日志等信息；当您使用巨量引擎应用程序时，我们会收集您的硬件型号、操作系统版本号、设备标识符（Android如Android ID、OAID，SIM卡信息（如ICCID），硬件序列号（SN）；iOS如IDFV、IDFA；鸿蒙如ODID、OAID。不同的标识符在有效期、是否可由用户重置以及获取方式方面会有所不同），网络设备硬件地址（设备MAC地址）、IP 地址、WLAN接入点（如SSID、BSSID）、软件版本号、网络接入方式及类型、操作日志、设备传感器数据（如加速度传感器、线性加速度传感器、重力传感器、陀螺仪传感器）等信息。请您了解，这些信息是我们提供服务和保障产品正常运行所必须收集的基本信息。当您打开使用巨量引擎应用程序并最小化运行（后台状态）时，采集仍会持续一段时间，以便在您最大化运行应用程序时继续向您提供连贯的服务，保障服务的正常运行和安全。
1.2保障产品、服务及用户使用安全
为帮助我们更好地了解“巨量引擎”及相关服务的运行情况，应对咨询或进行问题排查，以便确保运行与提供服务的安全、改进和优化我们的产品和服务，我们可能记录网络日志信息，以及使用软件及相关服务的频率、崩溃数据、总体安装、使用情况、性能数据等信息，亦可能通过行为指标、热图和行为交互录制来捕获您如何使用我们的网站并与之交互的信息，行为交互录制可能会录制您使用网站时页面上展示的数据字段。
2.注册、登录、认证、找回“巨量引擎”和相关服务
2.1注册、登录
（1）当您注册、登录“巨量引擎”及相关服务时，您可以通过手机号或邮箱创建账号，我们将通过发送短信验证码或邮件来验证您的身份是否有效，并且您可以完善相关的网络身份识别信息（如头像、密码），收集这些信息是为了帮助您完成注册。如果拒绝提供，您将可能无法获得登录状态下的相关服务，但不影响其他功能的正常使用。
（2）当您使用广告投放相关服务时，您需要创建或绑定通过资质审核的广告主账号。针对广告主账号您可以填写联系邮箱、联系电话，并且您可以完善相关的网络身份识别信息（头像、账户名称），收集这些信息是为了帮助您完成注册。
（3）基于我们与通信运营商的合作，当您使用【巨量引擎】“一键登录”功能时，经过您的明示同意，运营商会将您的手机号码发送给我们，便于我们为您提供快捷的登录服务。如果拒绝提供手机号将无法使用“一键登录”方式注册登录【巨量引擎】，但不影响您通过其他方式注册登录，也不影响其他功能的正常使用。
（4）当您使用第三方帐号登录并使用【巨量引擎】，经过您同意，我们将获取您在第三方平台注册的公开信息（头像、昵称以及您授权的其他信息），用于与【巨量引擎】帐号绑定，使您可以直接登录并使用本产品和相关服务。在使用第三方应用进行授权登录时，第三方应用可能需要将实现登录所必需的信息（登录口令等）在剪切板中写入与读取，以实现应用间的帐号授权。这些信息仅供实现登录相关的目的所使用，不会收集您的隐私信息。
2.2认证
在您使用身份认证的功能或相关服务所需时，根据相关法律法规，我们可能会收集您或您法定代表人、经营者的真实身份信息（真实姓名、身份证号码、电话号码等）以完成实名（对公）验证。部分信息属于个人敏感信息，您可以拒绝提供，如果拒绝提供您将可能无法获得相关服务，但不影响其他功能与服务的正常使用。
同时，您理解并同意，我们可能将您提供的真实身份信息，用于账户归属及安全判断、违规认定处理、风险控制等目的。
2.3.帐号找回
您可以通过找回帐号功能对您的帐号进行找回，为保障您帐号的安全所必需，在找回帐号时我们可能需要您填写相关信息以进行验证，必要时可能通过实名验证、人脸识别等方式验证您的身份。
3.我们在您使用产品或服务过程中收集的信息
当您与我们联系时，我们可能会保存您的通信/通话记录和内容或您留下的联系方式等信息，以便与您联系或帮助您解决问题，或记录相关问题的处理方案及结果。
4.开展营销活动
当您选择参加我们举办的有关营销活动时，根据活动需要您可提供姓名、通信地址、联系方式、银行账号等信息。这些信息可能包括个人敏感信息（如通讯信息、银行账号等），是您收到转账或者礼品所必要的，如果您拒绝提供这些信息，我们将可能无法向您转账或发放礼品。
5.扫描网站二维码进行登录或创意素材预览，进行人脸认证
当您使用巨量引擎应用程序，为扫描巨量引擎官方网站二维码进行登录或创意素材预览，或在使用应用程序进行人脸认证，我们会申请调用您的终端摄像头权限。
6.对有效线索在巨量引擎应用程序内进行外呼
飞鱼是巨量引擎旗下的线索管理平台，您在巨量引擎应用程序内使用飞鱼小程序对有效线索在巨量引擎内进行外呼时，安卓机型需要调用您的电话权限。
投放无忧是巨量引擎旗下的线上贷款信息服务平台，用户在巨量引擎应用程序内使用投放无忧平台在额度管理页面进行外呼时，安卓机型需要调用您的电话权限。
7.上传/下载/保存创意的图片或视频
为了能够读取/上传/下载/保存创意的图片或视频，我们会申请调用您的终端存储权限。
8.出于账号安全风控目的
投放无忧是巨量引擎旗下的线上贷款信息服务平台，用户在巨量引擎应用程序内使用投放无忧小程序，为了您的账号安全、风控，需要调用您的终端地理位置权限。第三方组件在其相关功能所必需的情况下，也会向您申请该权限，并通过其协议说明使用的目的，请您在授权前仔细阅读。
9.反馈问题
当您通过巨量引擎应用程序反馈问题时，我们需要访问您的剪切板，读取uid以快速定位并排查问题。
10.分享
在您使用巨量引擎应用程序分享或接收被分享的信息情形下，我们需要访问您的剪切板，读取其中包含的口令以实现跳转（如您在巨量引擎内使用飞鱼小程序，可以通过销售页面的加微信按钮跳转添加好友）。
（二）我们通过间接获得方式收集到的您的个人信息
为了给您提供更好、更优的服务，或共同为您提供服务，或为了预防互联网欺诈的目的，我们的关联公司、合作伙伴会依据法律规定或与您的约定或征得您同意前提下，向我们分享您的个人信息。
（三）其他用途
我们可能会对收集的信息进行去标识化地研究、统计分析和预测，用于改善和提升“巨量引擎”的服务，为用户营销决策提供产品或技术服务支撑。
我们将信息用于本政策未载明的其他用途，或者将基于特定目的收集而来的信息用于其他目的时，会事先征求您的同意。
（四）收集、使用个人信息目的变更
请您了解，随着我们业务的发展，可能会对【巨量引擎】的功能和提供的服务有所调整变化。原则上，当新功能或服务与我们当前提供的功能或服务相关时，收集与使用的个人信息将与原处理目的具有直接或合理关联。在与原处理目的无直接或合理关联的场景下，我们收集、使用您的个人信息，会再次按照法律法规及国家标准的要求以页面提示、交互流程、协议确认方式另行向您进行告知说明，并征得您的同意。
（五）依法豁免征得同意收集和使用的个人信息
请您理解，在下列情形中，根据法律法规及相关国家标准，我们收集和使用您的个人信息无需征得您的授权同意：
（1）与我们履行法律法规规定的义务相关的；
（2）与国家安全、国防安全直接相关的；
（3）与公共安全、公共卫生、重大公共利益直接相关的；
（4）与犯罪侦查、起诉、审判和判决执行等直接相关的；
（5）出于维护个人信息主体或其他个人的生命、财产等重大合法权益但又很难得到本人同意的；
（6）所收集的您的个人信息是您自行向社会公众公开的；
（7）从合法公开披露的信息中收集的您的个人信息的，如合法的新闻报道、政府信息公开等渠道；
（8）根据您的要求签订或履行合同所必需的；
（9）用于维护“巨量引擎”软件及相关服务的安全稳定运行所必需的，例如发现、处置“巨量引擎”软件及相关服务的故障；
（10）为公共利益实施新闻报道、舆论监督等行为，在合理的范围内处理个人信息；
（11）学术研究机构基于公共利益开展统计或学术研究所必要，且对外提供学术研究或描述的结果时，对结果中所包含的个人信息进行去标识化处理的；
（12）法律法规规定的其他情形。
特别提示您注意，如信息无法单独或结合其他信息识别到您的个人身份，其不属于法律意义上您的个人信息；当您的信息可以单独或结合其他信息识别到您的个人身份时或我们将无法与任何特定个人信息建立联系的数据与其他您的个人信息结合使用时，这些信息在结合使用期间，将作为您的个人信息按照本隐私政策处理与保护。
二、我们对 Cookie 和同类技术的使用
Cookie 和同类技术是互联网中的通用常用技术。当您使用“巨量引擎”及相关服务时，我们可能会使用相关技术向您的设备发送一个或多个 Cookie 或匿名标识符，以收集和存储您访问、使用本产品时的信息。我们使用 Cookie 和同类技术主要为了实现以下功能或服务：
（一）保障产品与服务的安全、高效运转
我们可能会设置认证与保障安全性的 Cookie 或匿名标识符，使我们确认您是否安全登录服务，或者是否遇到盗用、欺诈等不法行为。这些技术还会帮助我们改进服务效率，提升登录和响应速度。
（二）帮助您获得更轻松的访问体验
使用此类技术可以帮助您省去重复您填写个人信息、输入搜索内容的步骤和流程（例如：记录搜索历史）。
（三）cookie的清除
大多数浏览器均为用户提供了清除浏览器缓存数据的功能，您可以在浏览器设置功能中进行相应的数据清除操作。如您进行清除，可能因为这些修改，您可能无法使用依赖于Cookie由公司提供的服务或相应功能。
三、我们如何存储个人信息
（一）存储的地点
我们依照法律法规的规定，将在境内运营过程中收集和产生的您的个人信息存储于中华人民共和国境内。目前，我们不会将上述信息传输至境外，如果我们向境外传输，我们将会遵循相关国家规定或者征求您的同意。
（二）存储期限
我们仅在为提供“巨量引擎”及服务之目的所必需的期间内保留您的个人信息。例如：当您使用手机号码注册登录时，我们需要持续保留您的手机号码，以便于向您提供正常的服务、应对您可能的查询和客诉并保障您的帐号和系统安全。如果您注销帐户、主动删除个人信息或超出必要期限后，我们将对您的个人信息进行删除或匿名化处理，但以下情况除外：
（1）遵从法律法规有关信息留存的要求（例如：《电子商务法》规定：商品和服务信息、交易信息保存时间自交易完成之日起不少于三年）。
（2）出于财务、审计、争议解决等目的需要合理延长期限的。
四、数据使用过程中涉及的合作方以及转移、公开个人信息
（一）数据使用过程中涉及的合作方
1.原则
1.1合法原则：与合作方合作过程中涉及数据使用活动的，必须具有合法目的、符合法定的合法性基础。如果合作方使用信息不再符合合法原则，则其不应再使用您的个人信息，或在获得相应合法性基础后再行使用。
1.2.正当与最小必要原则：数据使用必须具有正当目的，且应以达成目的必要为限。
1.3.安全审慎原则： 我们将审慎评估合作方使用数据的目的，对这些合作方的安全保障能力进行综合评估，并要求其遵循合作法律协议。我们会对合作方获取信息的软件工具开发包（SDK）、应用程序接口（API）进行严格的安全监测，以保护数据安全。巨量引擎接入合作方目录
2. 委托处理
对于委托处理个人信息的场景，我们会与受托合作方根据法律规定签署相关处理协议，并对其个人信息使用活动进行监督。
3. 共同处理
对于共同处理个人信息的场景，我们会与合作方根据法律规定签署相关协议并约定各自的权利和义务，确保在使用相关个人信息的过程中遵守法律的相关规定、保护数据安全。
4.合作方的范围
若具体功能和场景中涉及由我们的关联方、第三方提供服务，则合作方范围包括我们的关联方与第三方。
5. 实现功能或服务的数据使用
5.1在您使用身份认证的功能或相关服务所需时，根据相关法律法规、安全保障要求可能需要完成实名认证以验证您的身份。在实名认证的过程中，与我们合作的认证服务机构需要使用您的真实姓名、身份证号码、手机号码及人脸信息。部分信息是个人敏感信息，拒绝上述使用将导致您无法完成身份认证，但不会影响巨量引擎其他功能的正常使用。这些信息仅供实名认证及法律法规所规定的用途，未经您的明示授权，不会用作其他目的。
5.2为与您使用的终端机型适配消息推送功能，终端设备制造商（华为、小米、OPPO、VIVO等）可能通过SDK等技术使用您的手机型号、版本及相关设备信息。
5.3支付功能：支付功能由与我们合作的第三方支付机构向您提供服务。第三方支付机构为提供功能将使用您的姓名、银行卡类型及卡号、有效期、身份证号码及手机号码。这些信息是支付功能所必需的信息，拒绝上述使用将导致您无法使用该功能，但不影响其他功能的正常使用。
5.4客户服务：为及时处理您的投诉、建议以及其他诉求，客户服务提供商需要使用您的帐号及所涉及事件的相关信息，以及时了解、处理和响应相关问题。
6. 实现安全与分析统计的数据使用
6.1保障使用安全：我们非常重视帐号、服务及内容安全，为保障您和其他用户的帐号与财产安全，使您和我们的正当合法权益免受不法侵害，我们的合作方可能会使用必要的设备、帐号及日志信息。
6.2分析产品情况：为分析我们产品的使用和表现情况，我们的合作方可能需要使用该产品使用情况（崩溃、闪退）、设备标识信息、应用总体安装使用情况等信息。
6.3为提升相关领域的科研能力，促进科技发展水平，我们在确保数据安全与目的正当的前提下，可能会与合作的科研院所、高校等机构使用去标识化或匿名化的数据。
7.帮助您参加营销推广活动
当您选择参加我们及我们的合作方举办的有关营销活动时，为保障您在联合活动中获得体验一致的服务，或委托合作方及时向您兑现奖励，我们与我们的合作方可能需要使用您的姓名、通信地址、联系方式、银行账号等信息。拒绝上述使用可能会影响您参加相关活动，但不会影响其他功能。
（二）转移
随着我们业务的持续发展，我们将有可能进行合并、收购、资产转让，您的个人信息有可能因此而被转移。在发生前述变更时，我们将按照法律法规及不低于本隐私政策所要求的安全标准继续保护或要求个人信息的继受方继续保护您的个人信息，否则我们将要求继受方重新征得您的授权同意。
（三）公开
我们不会公开披露您的信息，除非遵循国家法律法规规定或者获得您的同意。我们公开披露您的个人信息会采用符合行业内标准的安全保护措施。对违规账号、欺诈行为进行处罚公告时，我们会披露相关账号的必要信息。
（四）依法豁免征得同意共享、转让、公开披露的个人信息
请您理解，在下列情形中，根据法律法规及国家标准，我们共享、转让、公开披露您的个人信息无需征得您的授权同意：
（1）为订立、履行您作为一方当事人的合同所必需，或者按照依法制定的劳动规章制度和依法签订的集体合同实施人力资源管理所必需；
（2）为履行法定职责或者法定义务所必需；
（3）与国家安全、国防安全直接相关的；
（4）与刑事侦查、起诉、审判和判决执行等直接相关的
（5）为应对突发公共卫生事件，或者紧急情况下为保护自然人的生命健康和财产安全所必需；
（6）为公共利益实施新闻报道、舆论监督等行为，在合理的范围内处理个人信息；
（7）依照相关法律规定处理您自行公开或者其他已经合法公开的个人信息；
（8）从合法公开披露的信息中收集个人信息的，如合法的新闻报道、政府信息公开等渠道。
（9）法律、行政法规规定的其他情形。
五、我们如何保护个人信息的安全
（一）我们非常重视您个人信息的安全，将努力采取合理的安全措施（包括技术方面和管理方面）来保护您的个人信息，防止您提供的个人信息被不当使用或未经授权的情况下被访问、公开披露、使用、修改、损坏、丢失或泄漏。目前，【巨量引擎】已经通过了国家信息安全等级保护（三级）的测评和备案，并通过了国际权威的ISO27001信息安全认证。
（二）我们会使用不低于行业同行的加密技术、匿名化处理等合理可行的手段保护您的个人信息，并使用安全保护机制防止您的个人信息遭到恶意攻击。
（三）我们会建立专门的安全部门、安全管理制度、数据安全流程保障您的个人信息安全。我们采取严格的数据使用和访问制度，确保只有授权人员才可访问您的个人信息，并适时对数据和技术进行安全审计。
（四）尽管已经采取了上述合理有效措施，并已经遵守了相关法律规定要求的标准，但请您理解，由于技术的限制以及可能存在的各种恶意手段，在互联网行业，即便竭尽所能加强安全措施，也不可能始终保证信息百分之百的安全，我们将尽力确保您提供给我们的个人信息的安全性。
（五）您知悉并理解，您接入我们的服务所用的系统和通讯网络，有可能因我们可控范围外的因素而出现问题。因此，我们强烈建议您采取积极措施保护个人信息的安全，包括但不限于使用复杂密码、定期修改密码、不将自己的账号密码等个人信息透露给他人。
（六）我们会制定应急处理预案，并在发生用户信息安全事件时立即启动应急预案，努力阻止该等安全事件的影响和后果扩大。一旦发生用户信息安全事件（泄露、丢失等）后，我们将按照法律法规的要求，及时向您告知：安全事件的基本情况和可能的影响、我们已经采取或将要采取的处置措施、您可自主防范和降低风险的建议、对您的补救措施等。我们将及时将事件相关情况以推送通知、邮件、信函、短信等形式告知您，难以逐一告知时，我们会采取合理、有效的方式发布公告。同时，我们还将按照相关监管部门要求，上报用户信息安全事件的处置情况。
（七）我们谨此特别提醒您，本隐私政策提供的个人信息保护措施仅适用于“巨量引擎”及相关服务。一旦您离开“巨量引擎”及相关服务，浏览或使用其他网站、服务及内容资源，我们即没有能力及义务保护您在“巨量引擎”及相关服务之外的软件、网站提交的任何个人信息，无论您登录、浏览或使用上述软件、网站是否基于“巨量引擎”的链接或引导。
六、管理您的个人信息
我们非常重视您对个人信息的管理，并尽全力保护您对于您个人信息的查询、复制、更正、补充、删除、撤回同意授权、注销账号、投诉举报以及设置隐私功能等权利，以使您有能力保障您的隐私和安全。
（一）改变或撤回授权范围
1. 改变或撤回敏感权限设置
您可以在设备本身操作系统中关闭相关敏感权限改变同意范围或撤回您的授权。撤回授权后我们将不再收集与这些权限相关信息。
2. 改变或撤回授权的信息处理
特定的业务功能和服务需要您的信息才能得以完成，当您撤回同意或授权后，我们无法继续为您提供对应的功能和服务，也不再处理您相应的个人信息。但您撤回同意或授权的决定，不会影响公司此前基于您的授权而开展的个人信息处理。
（二） 您的个人信息权利
1.查阅、复制、更正、补充、删除您的帐号信息
您可以登录巨量引擎官方网站，在账户信息与设置中查阅、修改、补充您的账户名称、联系方式（相关链接为：https://ad.oceanengine.com/overture/account/info/）。
特别提示您注意，出于安全性和身份识别（如号码申诉服务）的考虑，您可能无法自主修改注册时提交的某些初始注册信息。如您确有需要修改该类注册信息，请根据本隐私政策载明的联系方式联系我们。
除上述外，如果您或其他有权主体对相关法律法规赋予的个人信息权利的行使，有任何主张、要求或者疑问，您可以通过“巨量引擎”应用程序中的“我的-用户反馈”页面或通过官方网站www.oceanengine.com“联系我们”中披露的联系电话与邮箱与我们联系，我们将尽快审核所涉问题，并在验证您的用户身份后的十五个工作日内回复。
（三）注销账号
1.如您想要注销账号，须满足账号注销的相关条件，可联系客服（客服邮箱：kefu@service.feishu.cn ）与我们联系申请注销您的帐号，我们将会在收到您的申请后及时进行处理，并在15个工作日或法律法规要求的时限内回复您的请求。
2.您知悉并理解，注销账号的行为是不可逆的行为，当您注销账号后，我们将删除有关您的相关信息或进行匿名化处理，但法律法规另有规定的除外。
（四）意见反馈和投诉举报
您可以通过登录“巨量引擎”应用程序中的“我的-关于巨量引擎”页面或通过官方网站www.oceanengine.com“联系我们”中披露的联系电话与邮箱与我们联系，您的反馈我们将会及时处理回复。如果您认为您的个人信息权利可能受到侵害，或者发现侵害个人信息权利的线索，您可以通过拨打投诉电话【400-618-1518】与我们联系。我们核查后会及时反馈您的投诉与举报。
（五）停止运营向您告知
如我们停止运营，我们将及时停止收集您个人信息的活动，将停止运营的通知以逐一送达或公告的形式通知您，并对所持有的您的个人信息进行删除或匿名化处理，但法律法规另有规定的除外。
（六）访问隐私政策
1.您可以在官方网站底部、巨量引擎应用程序底部菜单的“账户中心-关于巨量引擎”中查看本隐私政策的全部内容。
2.请您了解，本隐私政策中所述的巨量引擎软件及相关服务可能会因您所使用的设备型号、系统版本、软件应用程序版本、移动客户端等因素而有所不同。最终的产品和服务以您所使用的软件及相关服务为准。
七、未成年人使用条款
巨量引擎产品及服务要面向成年人，如果您认为我们在无意间收集了未获得许可的未成年人信息，请通过文末的【联系方式】与我们联系以便我们可以尽快删除这些信息。
八、隐私政策的修订和通知
（一）为给您提供更好的服务，“巨量引擎”及相关服务将不时更新与变化，我们会适时对本隐私政策进行修订，这些修订构成本隐私政策的一部分并具有等同于本隐私政策的效力，未经您明确同意，我们不会削减您依据当前生效的本隐私政策所应享受的权利。
（二）本隐私政策更新后，我们会在巨量引擎官方网站、巨量引擎应用程序发出更新版本，并在更新后的条款生效前通过官方网站（www.oceanengine.com）公告或其他适当的方式提醒您更新的内容，以便您及时了解本隐私政策的最新版本。
九、联系我们
（一）【巨量引擎】由【北京巨量引擎网络技术有限公司】提供，北京抖音信息服务有限公司、抖音视界（北京）有限公司作为巨量引擎应用程序的软件著作权人，授权北京巨量引擎网络技术有限公司运营巨量引擎应用程序。如果您对个人信息保护问题有投诉、建议、疑问，您可以通过拨打【400-618-1518】与我们联系，我们核查并验证您的用户身份后会及时反馈您的投诉与举报。
（二）如对个人信息保护问题或本隐私政策内容有任何疑问、意见或建议，您可以通过拨打【400-618-1518】与我们联系，我们将尽快审核所涉问题，并在验证您的用户身份后的十五个工作日内回复。

Ocean Engine Privacy Policy

Updated: [9 ] [18] [2024]
Effective: [9 ] [25 ] [2024]
Beijing Ocean Engine Network Technology LLC and its affiliates (hereinafter collectively referred to as “we”) as the operator who runs Ocean Engine, understands the importance of your personal information and will protect your personal information and privacy pursuant to applicable laws. This Privacy Policy describes how we collect, use, and process your personal information. Note: Please read and understand this Privacy Policy carefully and make the appropriate choices prior to your use of Ocean Engine and its services. Your acceptance of this policy is a prerequisite for your use of Ocean Engine. You may contact us through the Ocean Engine Customer Service Support Line (400-618-1518) if you have any questions, comments, or recommendations about the terms of this Privacy Policy.
Beijing Douyin Information Service Co., Ltd., Douyin Vision (Beijing) Co., Ltd. ,Beijing Youzhuju Network Technology Co., Ltd, as the software copyright owner (developer) of the Ocean Engine application，authorize Beijing Ocean Engine Network Technology LLC to operate Ocean Engine application.
This Privacy Policy will help you understand that:
1. Your personal data will be collected and used in compliance with this Privacy Policy. Your agreement with this Privacy Policy does not entitle us to collect nor require you to provide any additional personal information.
2. We will only collect and use the personal information necessary for us to provide you with the specific functions and services that you actively use or have enabled.
3. If you are not logged in to your account, we will use the identifier information corresponding to the device to ensure the basic functions of information push. If you log in to your account, we will push information based on your account information.
4. In order to realize business functions or in accordance with legal and regulatory requirements, we will collect and use your sensitive personal information when you use specific functions or services. For specific collection scenarios, purposes and scope, please see ( Sensitive Personal Information List).
5. Precise geographic location, camera, microphone, gallery (storage), calendar and activity record permissions will not be activated by default and will only be enabled with your explicit permission to provide certain functions or services. It is important to note that, even if such sensitive permissions have been obtained through your authorization, they will never be used to collect your personal data whenever the applicable functions or services are not in use. Refer to the following document for more information on the application and use of specific permissions: Description of the Application and Use of Ocean Engine Application Permissions
6. This privacy policy applies to the products and services provided to you by the Ocean Engine platform (including the Ocean Engine official website and the Ocean Engine application). If you use one or several services provided to you by us or an affiliated company and have its own privacy policy, the corresponding service or product shall apply the corresponding privacy policy; if no independent privacy policy has been established, this policy shall also apply to this part of the product or service.
7. The following will help you understand in detail how we collect, use, store, transfer (if applicable) and protect personal information, and help you understand access, copy, delete, correct, and withdraw authorized personal information. Please pay particular attention to the important personal information terms highlighted in bold.
Table of Contents:
1. How We Collect and Use Your Personal Information
2. How We Use Cookies and Other Similar Technologies
3. How Your Personal Information is Stored
4. The Partners Involved in the Process of Data Use and the Transfer and Disclosure of Personal Information
5. How Your Personal Information is Protected
6. Manage Your Personal Information
7. Terms of Use for Minors
8. Modification to Privacy Policy and Notification
9. Contact Us
1. How We Collect and Use Your Personal Information
Your information will be collected based on the principles of legality, openness, and necessity when you use Ocean Engine and its services. The information we collect or ask you to submit will be used for:
（1） Ensuring the regular operation of the product;
（2） Providing different functions and services
（3） Optimizing and improving products and services
（4） Ensuring the security of products, services, and users
（5） Complying with applicable laws and national standards
1.1 Collection and Use of Personal Information
We will collect the information that you voluntarily provide or that is automatically generated as you use functions or accept services as follows:
1.1.1 Operation and Safe Operation/Guarantee
1) Ensuring the Regular Operation of Ocean Engine and its Services
To ensure the regular operation of the software and its services when you use Ocean Engine and its related services: we may collect information such as IP address and operation log when you use Ocean Engine official website; and we may collect information such as your device model, device serial, operating system version, device identity information (Android ID for Android、 OAID，SIM card information such as ICCID, hardware serial number (SN); IDFV, IDFA for iOS; ODID、OAID for Harmony ), all of which vary in terms of their validity periods, whether they can be reset by users, and how they are acquired. We may also collect Media Access Control address (MAC address of the device), IP address, software version, network access method and type, operation log and device sensor data when you use Ocean Engine application. Please be aware that the collection of such information is necessary and essential to the normal operation of the services and the product we provide. When you open and minimize the Ocean Engine application to run in the background, data collection will continue for a certain duration. This procedure is intended to provide you with uninterrupted service when you maximize the application for your use, and it also ensures the proper operation and security of our services.

2) Ensure the Safety of Products, Services and Users
In order to help us better understand the operation of the "Ocean engine" , respond to consultations and troubleshoot problems，and related services in order to ensure the safety of operation and provision of services, we may record network log information, as well as the frequency of software and related services, crash data, overall installation, Information such as usage, performance data, etc.We may also capture information about how you use and interact with our website through behavioral indicators, heat maps and behavioral interaction recordings.
1.1.2 Registering, Logging, Certification and Recover Account into Ocean Engine and its Services
1) Registering And Logging
a. You may create account using your mobile phone number when registering and logging in to Ocean Engine and we will send you a verification code via text message to verify your identity. You may also add identification information to your account (such as avatar, password). Such information is collected to help you complete registration. You may not be able to use certain services while logged in if you refuse to provide such information, but your use of other functions will remain unaffected.
b.You need to create or bind an approved advertiser account to receive services we provide through Ocean Engine. You need to provide your email and phone number for the advertiser account. And you also need to complete the relevant network identification information (avatar, account name), which is collected to help you complete the registration.
c.Based on our cooperation with communication operators, when you use the "one click login" function of [Ocean Engine Platform], with your express consent, the operators will send your mobile phone number to us so that we can provide you with fast login services. If you refuse to provide your mobile phone number, you will not be able to use the "one click login" method to sign-up and login [Ocean Engine Platform], but it will not affect your sign-up and login through other methods, nor will it affect the normal use of other functions.
d. You can log in with a third-party account and use the [Ocean Engine platform]. With your consent, we will obtain the public information (avatar, nickname and other information authorized by you) that you have registered on the third-party platform to communicate with [Ocean Engine platform] account binding, so that you can directly log in and use this product and related services. When using a third-party application to authorize login, the third-party application may need to write and read information (login password, etc.) necessary for login in the clipboard to achieve account authorization between applications. This information is only used for login-related purposes and will not collect your private information.
2) Certification
When you use identity authentication functions or related services, we may collect real identity information (real name, ID number, phone number, etc.) of you or your legal representative and operator to complete verification of your real name according to relevant laws and regulations.Part of the information is personal sensitive information which you can refuse to provide. However, if you refuse to provide, you may not be able to obtain related services, but this does not affect the normal use of other functions and services.
At the same time, you understand and agree that we may use the real identity information you provide for account attribution and security judgment, determination or handling of violations, risk control and other purposes.
3) Account Retrieval
You can retrieve your account through the account retrieval function. To ensure the security of your account, we may need you to fill in relevant information for verification when retrieving your account. If necessary, it may pass real-name verification and face recognition, etc. to verify your identity.
1.1.3 Information We Collect When You Use Our Products or Services
We may store information such as your correspondence, call records, and contact information when you contact us to contact you back, help you solve your problem, or record how the problem was resolved and the outcome.
1.1.4 Marketing Promotions
When choosing to participate in our marketing promotions, you may be requested to provide your name, mailing address, contact information, and bank account number depending on the particular activity's requirements. Such information may contain sensitive personal information (such as contect information and bank account numbers) necessary for you to receive bank transfer or gifts. We may not be able to pay via bank transfer or send gifts to you if you refuse to provide such information.
1.1.5 Scanning the Website QR Code to Login, Preview Creative Content, or Perform Face Authentication
We will request device Camera permissions when you use the Ocean Engine application to scan the website QR code to login, preview creative content, or perform face authentication.
1.1.6 Making Phone Calls to Leads Using the Ocean Engine Application
Feiyu is a lead management platform provided by Ocean Engine. We will request device Phone permissions when using the Feiyu platform to call leads using an Android device.
Toufangwuyou is an online loan service platform provided by Ocean Engine. We will request device Phone permissions when using the Tonufangwuyou credit management platform applet to make phone calls using an Android device.
1.1.7 Uploading/Downloading/Saving Creative Images or Videos
We will request device storage permissions when you access/download/save creative images or videos.
1.1.8 For Account Security Purposes
Toufangwuyou is an online loan service platform provided by Ocean Engine. We will request device Location permissions when you use the Toufangwuyou platform within the Ocean Engine application to secure your account and control risks. Third party applets may also request these device permissions from you if necessary when using their functions and shall explain the purpose for such in their agreements. Please read their agreements carefully before granting any permissions.
1.1.9 Reports and Complaints
We will need to access your clipboard and read your uid when you report any problems through the Ocean Engine application so that we may quickly locate and resolve the issue.
1.1.10 Sharing
We will need to access your clipboard and read the password it contains to redirect you whenever you share or receive shared information through the Ocean Engine application (such as when adding someone to WeChat using the Add button on the sales page while using the Feiyu platform within the Ocean Engine Application).
1.2 Indirect Collection of Personal Information
Our affiliates and partners may share your personal information with us pursuant to applicable laws or under your agreement and consent to provide better services, provide you with joint services, or prevent Internet fraud.
1.3 Other Purposes
The information we collect may be anonymized for research, statistical analysis, and prediction purposes to optimize and improve the Ocean Engine services and provide product or technical service support for user marketing decisions.
We will seek your prior consent before using information for any purpose not provided in this Policy or applying information collected for any specific purpose into other purposes.
1.4 Changes in The Purpose of Collecting and Using Personal Information
Please understand that with the development of our business, there may be adjustments and changes to the functions and services provided by [Ocean Engine]. In principle, when a new function or service is related to the function or service we currently provide, the personal information collected and used will be directly or reasonably related to the original processing purpose. In scenarios that are not directly or reasonably related to the original processing purpose, when we collect and use your personal information, we will once again inform you in accordance with the requirements of laws, regulations and national standards through page prompts, interaction procedures, and agreement confirmation methods and get your consent.
1.5Personal Information Collected and Used Legally Exempted from Your Consent
Please be aware that under the following circumstances, we can collect and use your personal information without your authorization and consent, pursuant to applicable laws and national standards:
(1) Relevant to our fulfillment of obligations stipulated by laws and regulations;
(2) The information is directly related to national security and national defense & security;
(3) The information is directly related to public safety, public health, or major public interests;
(4) The information is directly related to criminal investigation, prosecution, trial, and execution of a court judgment;
(5) Such collection is required to safeguard the major legally protected interests concerning the life and property of the subject of the personal information, or of others, when it is difficult to obtain their consent;
(6) The personal information collected is information that you have independently publicly disclosed;
(7) The personal information collected is sourced from legally disclosed information including without limitation, news reports, and government information disclosure;
(8) Necessary to sign or perform a contract according to your requirements;
(9) When such data is required to maintain the security and stability of the Ocean Engine software and its services, such as in the detection and management of faults discovered in the Ocean Engine software and its services;
(10) Carrying out activities such as news reporting and public opinion monitoring for the public interest, and handling personal information within a reasonable scope.
(11) When the information is necessary for statistical or academic research on public interests conducted by academic research institutions. When the results of such academic research is published, the personal information contained therein will be anonymized;
(12) Other circumstances provided by applicable laws.
In particular, if a piece of information, whether alone or combined with other information, cannot identify you personally, then such information shall not be legally deemed as your personal information; if a piece of information can, alone or combined with other information, identify you personally, or if non-identifiable personal information is used in conjunction with other personal information, then such information will be processed and protected as your personal information under this Privacy Policy throughout the course of such usage.
2. How We Use Cookies and Other Similar Technologies
Cookies and other similar technologies are commonly used throughout the Internet. We may use such technologies to store one or more cookies or anonymous identifiers on your device whenever you use Ocean Engine or its services to collect and store data generated when you access and use the service. We primarily use Cookies and other similar technologies to realize the following functions or services:
2.1 Ensuring the Security and Efficient Operation of Our Products and Services
We may use Cookies or anonymous identifiers for authentication and security purposes, to confirm whether you have safely logged in or fallen victim to crimes such as theft and fraud. Such technologies will also help us improve our operational efficiency and speed up login and response times.
2.2Providing a Smoother Browsing Experience
Such technologies may help you save time filling in personal information and search terms (such as: recording your search history).
2.3 Cookie Removal
Most browsers provide users with the function of clearing the browser cache data. You can perform the corresponding data clearing operation in the browser settings function. If you clear it, you may not be able to use the services or corresponding functions provided by the company that rely on cookies because of these modifications.
3. How Your Personal Information is Stored
3.1 Storage Location
Personal information collected and generated throughout the course of operation within the People's Republic of China jurisdiction shall be stored pursuant to applicable laws. Currently, the above information is not transferred to any regions outside the People's Republic of China. We will request your consent in advance and abide by applicable law should it be necessary to transfer your information overseas.
3.2 Storage Period
Your personal information will only be stored as long as necessary for us to provide you with Ocean Engine services. For example: when you use your mobile phone number to register and log in, we need to keep your mobile phone number in order to provide you with normal services, respond to your possible queries and customer complaints, and protect your account and system security. If you cancel your account, actively delete your personal information, or exceed the necessary period, we will delete or anonymize your personal information, except in the following cases:
(1) Comply with the relevant information retention requirements of laws and regulations (for example, the "E-Commerce Law" stipulates that the storage period of goods and service information and transaction information shall not be less than three years from the date of completion of the transaction).
(2) It is necessary to reasonably extend the time limit for financial, auditing, dispute resolution and other purposes.
4. The Partners Involved in the Process of Data Use and the Transfer and Disclosure of Personal Information
4.1 Partners Involved in the Use of Data
4.1.1 Principles
1) Principle of legality: Data use activities involved in the process of cooperation with partners must have a legal purpose and comply with the legal basis of legality. If the partner's use of information no longer complies with the principle of lawfulness, it should no longer use your personal information, or use it after obtaining the corresponding legal basis.
2) The principle of justification and least necessity: the use of data must have a legitimate purpose and should be limited to what is necessary to achieve the purpose.
3) The principle of security prudence: We will carefully evaluate the purpose of the data used by the partners, conduct a comprehensive assessment of the security capabilities of these partners, and require them to comply with the cooperation legal agreement. We will conduct strict security monitoring on the software tool development kit (SDK) and application program interface (API) used by the partners to obtain information to protect data security. List of Accessed Partners of Ocean Engine
4.1.2 Consignment Processing
For scenarios where the processing of personal information is entrusted, we will sign relevant processing agreements with the entrusted partner in accordance with the law and supervise the use of personal information.
4.1.3 Joint Processing
For scenarios of joint processing of personal information, we will sign relevant agreements with our partners in accordance with legal provisions and agree on their respective rights and obligations to ensure that we comply with relevant laws and protect data security during the use of relevant personal information.
4.1.4 Scope of Partner
If the specific functions and scenarios involve the provision of services by our affiliates and third parties, the scope of cooperation includes our affiliates and third parties.
4.1.5 Realize the Use of Data for Functions or Services
1) When you use the identity authentication function or related services, you may need to complete real-name authentication to verify your identity in accordance with relevant laws, regulations, and security requirements. In the process of real-name authentication, the authentication service agency we cooperate with needs to use your real name, ID number, mobile phone number and face information. Part of the information is personal sensitive information. Refusing the above use will cause you to fail to complete the identity authentication, but it will not affect the normal use of other functions of the Ocean engine. This information is only for real-name authentication and the purposes stipulated by laws and regulations, and will not be used for other purposes without your express authorization.
2) In order to adapt the message push function to the terminal model you are using, terminal equipment manufacturers (Huawei, Xiaomi, OPPO, VIVO, etc.) may use your mobile phone model, version and related device information through SDK and other technologies.
3) Payment function: The payment function is provided to you by a third-party payment institution that cooperates with us. Third-party payment institutions will use your name, bank card type and card number, expiration date, ID number and mobile phone number to provide functions. This information is necessary for the payment function. Refusal of the above use will cause you to be unable to use the function, but it will not affect the normal use of other functions.
4) Customer Service: In order to deal with your complaints, suggestions and other demands in a timely manner, customer service providers need to use your account number and related information about the incident involved to understand, handle and respond to related issues in a timely manner.
4.1.6 Realize the Use of Data for Security and Analysis and Statistics
1) Guarantee of use security: We attach great importance to account, service and content security. In order to protect your and other users’ account and property security, and to protect your and our legitimate rights and interests from illegal infringement, our partners may use necessary equipment , account and log information.
2) Analyze the product situation: In order to analyze the use and performance of our products, our partners may need to use the product usage (crash unexpectedly), device identification information, and overall application installation and usage information.
3) In order to enhance scientific research capabilities in related fields and promote the level of scientific and technological development, we may use de-identified or anonymized data with cooperative research institutes, universities and other institutions under the premise of ensuring data security and proper purpose.
4.1.7 Help you to Participate in Marketing Promotion Activities
When you choose to participate in relevant marketing activities organized by us and our partners, in order to ensure that you get a consistent service experience in the joint activities, or entrust the partners to cash out rewards for you in time, we and our partners may need to use your name, mailing address, contact information, bank account number and other information. Refusal of the above use may affect your participation in related activities, but will not affect other functions.
4.2Transfer
As our business grows, we may undergo acquisition, merger and reorganization, and your personal information may be transferred as a result. We will continue to protect your personal information in compliance with the security standards provided in this Privacy Policy should any of the above changes occur, or we shall require the successor to be bound by this Privacy Policy; otherwise, we will require the successor to obtain your authorization and consent again.
4.3 Disclosure
We will not publicly disclose your personal information unless required to do so by applicable laws or only after obtaining your authorization or consent. Any personal information disclosed will be protected using industry-standard security practices.We will disclose the necessary information of the relevant account when making an announcement of punishments for illegal accounts and fraudulent acts.
4.4 Sharing, Transfer, and Disclosure of Personal Information Legally Exempted from Your Consent
Please be aware that we may share, assign, and disclose your personal information without your authorization and consent under the following circumstances pursuant to applicable law and national standards:
(1) Necessary for the conclusion and performance of a contract to which you are a party, or necessary for the implementation of human resource management in accordance with the labor rules and regulations established in accordance with the law and the collective contract signed in accordance with the law;
(2) Necessary to perform statutory duties or statutory obligations;
(3) The information is directly related to national security and national defense & security;
(4) The information is directly related to any criminal investigation, prosecution, trial, and execution of a court judgment;
(5) It is necessary to respond to public health emergencies, or to protect the life, health and property safety of natural persons in emergencies;
(6) Conduct news reports, public opinion supervision, etc. for the public interest, and handle personal information within a reasonable range;
(7) Personal information that you have publicly disclosed independently;
(8) Any personal information that has been collected and sourced from publicly disclosed information, including without limitation news reports, and government information disclosure;
(9) Other circumstances stipulated by laws and administrative regulations.
5. How Your Personal Information is Protected
5.1 We value your personal information security and endeavor to implement reasonably effective security practices (in both technical and administrative) to protect your personal information against any misuse or non-consensual access, disclosure, use, change, loss, or breach. At present, [Ocean Engine] has passed the national information security level protection (level three) evaluation and filing, and passed the internationally authoritative ISO27001 information security certification.
5.2 We will protect your information by implementing reasonable effective practices in compliance with peer companies standards, including without limitation encryption technology and anonymization, and adopt protection mechanisms to prevent your personal information from malicious attacks.
5.3 We will establish a security department, a security management system, and data security procedures to ensure your personal information security. We have a strict data usage and access system to ensure that only authorized persons are allowed to access your personal information, and will perform data and technology security audits on a regular basis.
5.4 However, please be aware that although we implement the above-mentioned reasonably effective practices and comply with all legally mandated standards. However, even though every effort is made to follow and improve security practices, it is impossible to ensure 100% information due to technological limitations in Internet technologies and the numerous malicious means that exist, yet we will endeavor to ensure the security of any personal information you provide to us.
5.5 You acknowledge and understand that the system and communication network through which you access our services may face issues due to reasons beyond our control. Therefore, we strongly recommend that you take proactive measures to keep your personal information secure, including without limitation, use of complex passwords, regular password changes, and not disclosing your account password and other personal information to others.
5.6We will develop an emergency response plan and implement the plan immediately in the event of a user information security incident, in an effort to mitigate the impacts and consequences of such security incidents. Pursuant to applicable laws, once a user information security incident (such as a breach or a loss) has been reported we will promptly provide you with: an overview with any foreseeable effects of such incident, our existing or planned response, suggestions for you to avoid and reduce any risks associated with the incident, and any remedial action you can take. We will promptly inform you of any matters related to the incident by push notification, email, post, or text message. If it is difficult to notify each individually affected person, we will publish announcements in a reasonable and effective manner. Furthermore, we will also report the handling of user information security incidents in compliance with the requirements of the appropriate regulatory agencies.
5.7 We hereby remind you that the personal information protection measures provided herein only apply to Ocean Engine and its services. We will be unable to and have no obligation to protect any personal information you submit in any software or on any websites other than Ocean Engine and its services after exiting Ocean Engine and its services and browsing or using other websites, services or content resources regardless of whether you were linked or redirected to login to, browse, or, use such software or website via Ocean Engine.
6. Manage your Personal Information
We think highly of personal information management and endeavor to take every effort to protect your rights to inquire, copy, correct, add, delete, withdraw consent authorization, cancel account, complaint and set privacy function, etc to allow you to protect your privacy and security.
6.1 Change or Revoke the Scope of Authorization
6.1.1 Change or Revoke Sensitive Permission Settings
You can change the scope of consent or revoke your authorization by revoking the related permissions in your device's operating system. We will no longer collect information using these permissions after the permissions are revoked.
6.1.2 Information Processing after Change or Withdrawal of Authorization
Some functions and services cannot be provided without your personal information. We will no longer be able to provide you with such functions and services, nor will we continue processing your personal information once you withdraw your consent or authorization. However, your decision to withdraw your consent will not affect any past personal information processing conducted under your previous authorization.
6.2Your personal information rights
6.2.1Check and copy, correct, add and delete your [personal account information]:
You can log in to the official website of Ocean Engine, check, modify, and add your account name and contact information in the account information and settings (the relevant link is: https://ad.oceanengine.com/overture/account/info/).
You are especially reminded that for security and identification (such as number appeal service) considerations, you may not be able to independently modify some initial registration information submitted during registration. If you really need to modify this type of registration information, please contact us according to the contact information specified in this privacy policy.
In addition to the above, if you or other authorized subjects have any claims, requirements or questions regarding the exercise of personal information rights granted by relevant laws and regulations, you can use the "My-User Feedback" in the "Ocean Engine" application. Contact us on the page or through the contact number and email disclosed in the "Contact Us" on the official website www.oceanengine.com. We will review the issue as soon as possible and reply within fifteen working days after verifying your user identity.
6.3 Logout
6.3.1 If you want to cancel your account, you must meet the relevant conditions for account cancellation, you can contact customer service (customer service email: kefu@service.feishu.cn) to contact us to apply for cancellation of your account, we will promptly receive your application Process and respond to your request within 15 working days or the time limit required by laws and regulations.
6.3.2 You know and understand that the act of canceling your account is irreversible. After you cancel your account, we will delete relevant information about you or anonymize it, except as otherwise provided by laws and regulations.
6.4Feedback and Complaints
Login to Ocean Engine and navigate to the "Mine-About Ocean Engine" page in Ocean Engine application to contact us or contact us via the phone number or email address published on the Contact Us page on the official website www.oceanengine.com and we will process your report in a timely manner. You can call the Complaint Hotline [400-618-1518] if you think your personal information rights were violated or discover evidence of information rights violations. After verification, we will respond to such complaints and reports as soon as possible.
6.5 Notifying You If Operations are to Cease
We will stop collecting your personal information if we cease operations and inform you of such closure either individually or through a published announcement, and delete or anonymize any personal information we hold about you, unless otherwise provided by laws.
6.6 Accessing the Privacy Policy
(1) You may access this entire Privacy Policy at the bottom of the official website or via Account Center - About Ocean Engine in the menu at the bottom of the Ocean Engine application.
(2) Please be aware that the Ocean Engine software and any services under this Privacy Policy may vary as your mobile phone model, operating system version, application software version, mobile application, and other factors may be. The final products and services you receive are subject to the software and any of the services you use.
7. Terms of Use for Minors
Ocean Engine products and services are intended for adults. If you think that we have unintentionally collected information about minors who have not obtained permission, please contact us through the [Contact Information] at the end of the article so that we can delete this information as soon as possible.
8. Modification to Privacy Policy and Notification
8.1Ocean Engine and its services may be updated and changed occasionally to allow us to provide you with better services. We will periodically revise this Privacy Policy, and any such revisions will be deemed a part of this Privacy Policy and shall have the same legal effect as this Privacy Policy. We will never revoke any of your rights under the Privacy Policy currently in effect without your explicit prior consent.
(2) We will publish the updated version of this Privacy Policy to the Ocean Engine application and official website after any updates, and we will notify you of the updated policy through the official website (www.oceanengine.com) or in other appropriate manner to allow you to understand the latest version of this Privacy Policy before the updated terms take effect.
9. Contact us
9.1 [Ocean Engine Platform] Provided by [Beijing Ocean Engine Network Technology LLC], Beijing Bytedance Technology Co., Ltd. and Beijing Bytedance Web Technology Co., Ltd., as the software copyright holders of Ocean Engine applications, authorize Beijing Ocean Engine Network Technology Co., Ltd. operates a huge number of engine applications. If you have complaints, suggestions, or questions about the protection of personal information, you can contact us by calling [400-618-1518]. After we check and verify your user identity, we will promptly feedback your complaints and reports.
9.2 Contact us by calling [400-618-1518] if you have any questions, comments, or recommendations for the protection of personal information or this Privacy Policy. We will review the issue as soon as possible and reply within fifteen business days of verifying your user identity.